Southeastern Summer Internship - Accessibility Advocate
Job Reference seastern/TP/111237/2716
Job Introduction
Accessibility Advocate
Location: 4 More London and Puddle Dock
Duration: July 7th – September 5th, 2025
Salary: £22,000 pro-rata
Join Southeastern’s Commercial Team
Are you passionate about inclusivity and improving customer experiences? The Commercial Team at Southeastern focuses on understanding our passengers’ needs, enhancing their journey from ticket purchase to post-travel support. This summer, you’ll have the opportunity to work on projects aimed at making our railway more accessible and inclusive, ensuring every passenger feels valued and supported.
What We Offer
As a Summer Intern in the Commercial Team, you’ll:
- Contribute to projects that focus on accessibility initiatives, improving how passengers with additional requirements interact with our services.
- Gain hands-on experience in analyzing passenger travel data to identify areas for improvement and implement customer-focused solutions.
- Collaborating on campaigns to drive ticket sales and increase passenger numbers while ensuring accessibility remains at the heart of our strategy.
- Benefit from free travel on our Southeastern network during the internship and funds for ad hoc travel expenses related to work events outside our network.
- Participate in engaging activities such as a Train Driver Experience Day, Future Labs events, and networking opportunities.
- Receive direct access to our internal job listings and a guaranteed interview window for any MG1 role of your choice, valid from your last four months of university to 12 months post-graduation.
What You’ll Bring
We’re looking for a driven and empathetic individual who possesses:
- Customer Focus: A genuine interest in improving customer experience, particularly for passengers with accessibility requirements.
- Analytical Skills: The ability to interpret data and use insights to shape impactful initiatives.
- Communication Skills: Strong written and verbal skills to engage with colleagues, stakeholders, and passengers effectively.
- Creativity: An innovative mindset to explore new ways of enhancing passenger accessibility and inclusivity.
- Collaboration: A team player who thrives in cross-functional environments and values diverse perspectives.
- Organisational Skills: The ability to manage tasks, prioritize effectively, and meet deadlines.
Who You Are
This internship is designed for 2nd-year students heading into their final year who:
- Think ‘What if?’ – Have a curious mindset and are open to exploring ideas that challenge the status quo.
- Show you care – Are motivated to create meaningful change for passengers and communities.
- Make great things happen – Can take ownership of your work and deliver results with attention to detail and dedication.
Key Details
- Application Process: Applications open now.
- Interview Date: Held at our London 4 More Office with a placement lead.
- Offer Timeline: Successful candidates will be informed in late April to early May 2025.
Why Join Us?
This isn’t just an internship; it’s an opportunity to make a tangible impact on accessibility and inclusivity within the railway industry.
You’ll join us during Rail 200, a historic moment as we celebrate 200 years of railways. Be part of the celebrations while contributing to initiatives that ensure our services are inclusive for all passengers. Your work will also support sustainability efforts, helping Southeastern meet the needs of diverse communities and deliver an outstanding customer experience.
Based in a dynamic and collaborative environment, you’ll play a vital role in making Southeastern more accessible for everyone.
Ready to lead the way in accessibility this summer? Apply now and be part of a team that’s driving positive change.
Find out more about our recruitment process and get tips to help you apply.
A bit about Southeastern
We’re one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations.
However, working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey.
It’s also about making our railway a great place to work and our team one that represents the communities we serve. This is a journey we’re fully committed to and we’re proud to have been named a ‘Great Place to Work’ at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women.
Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.
